How support works
- 1
A support need is identified
A support service discusses a suitable activity and submits a concise request.
- 2
HAL reviews the request
An authorised person checks the beneficiary record, request details and available options. Nothing is approved automatically.
- 3
The voucher is arranged
Once approved, staff purchase, allocate, pack and dispatch or arrange collection.
- 4
The experience is followed up
HAL can record participation and feedback without turning the service into a clinical record.